Shipping policy
A clear view of the journey from our store to your door. Siero Trade is operated by Siero Trade LTD and works with international suppliers and fulfilment partners to deliver our products.
Preparing your order
We normally process paid orders within 24 business hours after payment is confirmed. At exceptionally busy times, preparation may take up to 48 business hours. Weekends and public holidays are not included in these processing periods.
Processing is separate from the time a parcel spends travelling to you. If an item has a different dispatch arrangement, we will explain it on the product page or before you complete your order.
Estimated delivery times
The following estimates apply after dispatch and are measured in business days:
| Destination | Estimated transit time |
|---|---|
| United States | 7–15 business days |
| Canada | 7–18 business days |
| Europe, including the United Kingdom | 7–18 business days |
| Australia and New Zealand | 8–20 business days |
| Other destinations | 10–25 business days |
These are estimates rather than guaranteed arrival dates. Customs checks, local delivery arrangements, weather and other events outside our control can affect the journey. If we agree a specific delivery deadline with you, that agreement and your legal rights still apply.
Delivery charges
We offer free worldwide standard shipping to every destination available at checkout. Some countries are outside our current delivery markets and cannot be selected for an order. Import duties, local taxes and customs handling charges are separate from our shipping charge unless expressly included at checkout.
Following your parcel
After dispatch, we send a shipping confirmation with tracking details to the email address supplied with your order. Tracking may take a few days to show its first scan or update. If you cannot find the message, check your spam folder or contact us with your order number.
Customs and import charges
An international delivery can attract import duties, local taxes or handling fees. Unless we expressly include or collect a charge at checkout, charges imposed by the destination country are the customer's responsibility. The checkout summary shows any taxes we collect.
Delays, missing parcels and address corrections
Please check your full delivery address before placing an order. Tell us promptly if a correction is needed; once a parcel has been dispatched, we may not be able to redirect it. We may be unable to recover a parcel correctly delivered to an address entered incorrectly by the customer.
If tracking stops progressing or a parcel appears lost, contact us so we can investigate with the fulfilment partner or carrier. This does not remove our responsibility for delivery or any remedy available to you under consumer law. For consumer orders, risk normally remains with us until you or a person nominated by you receives the goods, subject to any lawful exception for a carrier independently appointed by you.
Delivery support
Email support@sierotrade.com, call +44 20 7896 9981, or use our contact form. Include your order number and the delivery address so we can locate the shipment.
Store operator: Siero Trade LTD, company number 17465993, registered in England and Wales. Registered office: Office 21016, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom.